Refund policy

If you are not completely satisfied with your valleron.com purchase, you have 30 days from the date of purchase to return the item. The original purchase price, less shipping, will be credited to the card used to make the purchase. Valleron does not do exchanges. Customer pays for the return shipping.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at valleronwatches@gmail.com. Please note that returns will need to be sent to the following address: 

4513 Sequel Rd
34746 Kissimmee Florida 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at valleronwatches@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at valleronwatches@gmail.com.

TO BEGIN YOUR RETURNS PROCESS, PLEASE GO TO YOUR ORDER AND SELECT ''START RETURN''

  • Please note, the original purchase amount, less shipping, will be credited to the credit card used to make the purchase. 
  • Please return the watch in the original box with all original packing material, manuals, and any other materials that came with the watch. 
  • For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.  
  • All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified. Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details.
  • Valleron reserves the right to qualify excessive use for a damaged product. 
  • Customized items are crafted with care and engraved items are made specifically for individuals. Engraved items are considered final sale and are not eligible for refunds or exchange.